Frequently Asked Questions

Clients

Who is eligible for a DonationPay account?
We can serve most organizations regardless of entity type. Nonprofits, community groups, political campaigns, schools, and advocacy groups are welcome to apply. If you’re not sure if your organization or group can apply, give us a call and one of our friendly reps will help you figure out if we’re a good fit for your needs. We accept clients only at our discretion.

Who is using your service now?
We have clients from all over the non-profit sector- learn more about what our client’s are up to here.

Do you endorse the organizations that use this service?
No; we are not affiliated with the organizations that use our service.

Pricing

How much do you charge on payments or donations made through DonationPay pages?
We charge a flat 3.5% and a 20¢ transaction fee. Click here for more information on our flexible pricing options.

What are the monthly fees?
Depending on which plan you select, our monthly fees are between $15 and $99 per month, with optional add-ons in our DonationPay Standard pricing tier.

How long is my organization’s contract with DonationPay after I sign up?
We don’t require our clients sign a contract; you are free to discontinue your DonationPay account at any time, with no cancellation fees.

Is there a fee to set-up my organization’s account?
Nope, our sign-up is free.

Are there any other fees?
There is a yearly PCI-compliance fee of $120 ($10/mo). This fee is charged by our banking partner, but is not retained in any part by them or us, and is mandatorily instated for all merchant account owners, per industry regulations.

What cards will I be able to accept through DonationPay?
You’ll be able to accept Visa, Mastercard and Discover cards. You can also choose to accept American Express, during the application process, though our percentage rate increases to 4% to cover the increased cost of processing this card type.

Do I have to sign up with IATS Payments to use this service?
Yes; IATS provides the merchant accounts that link up to our payment pages and the DonationPay Portal. When you sign up, you’ll get your own IATS representative who will guide you through the application process and be available to answer any questions you have about your merchant account.


Sign Up and Set Up

How long does the application process take?
The process usually takes about a business week, depending on how quickly you provide the necessary materials to your IATS and DonationPay representatives. Your IATS rep will give you a clear estimate when they contact you in the day following your application submission.

What do I need to provide to set-up my first DonationPay page?
All we need to set up your first DonationPay page is a link to the website you’d like us to match. Once you’ve received your Welcome email from DonationPay, follow the links to the support portal and submit a page change ticket if you’d like to add or alter anything on the page.

How many pages can my organization have?
You can have as many pages as you need to fundraise effectively- if you’re on our DonationPay Standard pricing, new pages cost $8/month and can be active for as long as you need. If you’re on our DonationPay Unlimited tier, all add-ons are included and our staff can accommodate up to five new-page requests per month and as many page change requests as you need.

What different types of fundraising and payment pages do you make?
Our service offers a wide variety of payment page options including pages for event ticketing and registration, membership, short-term campaigns, tithing, and political fundraising. If you’re not sure whether we offer the type of payment page you’re looking for, just get in touch and a member of our staff will help figure out if we can build to order or otherwise accommodate your request.

How do I request a new page or an add-on to my service?
You’ll submit tickets through our support portal- our support section will detail all the materials and information we need to make changes to your page.

How long does it take to receive a new page or page changes, once I’ve made the request?
Your DonationPay rep will contact you with a time estimate for page changes or new pages and you can check up on the progress in the DonationPay Portal. Typically, we build new pages in 3-7 business days and make page changes in 1-5 business days, depending on complexity. If you have a major project- like overhauling 15 payment pages with a new design and new information- our staff will give you an estimate when you submit the ticket for the project. Our support portal offers lots of transparency for our clients during the work process- you’ll get real-time updates as our staff works on your project and you can stay in close touch with your DonationPay rep for progress updates.

How do I cancel pages when our organization is done using them?
You can cancel add-ons at any time in the DonationPay portal. We do not pro-rate add-ons, so you’ll have use of any new pages or features you decide to try for at least 30 days.

Our Banking Partner

Who is IATS Payments?
IATS is a leading provider of integrated end-to-end donation processing solutions for nonprofit organizations with over 30 years operational experience in transaction processing around the world. They are based in Vancouver, BC, and provide over 9,000 non-profits, world-wide, with the ability to process credit card or direct debit transactions.

Why IATS Payments?
We chose IATS Payments because of their industry experience, reputation and the host of technical features they make available to our clients, as well as their reasonable rates and excellent customer service.

Who We Are

How long has DonationPay been around?
DonationPay has been serving non-profit clients since 2010.

How was the company founded?
DonationPay was founded by Angelina Strosahl and Noah Sochet, a web services team that worked primarily with non-profit clients. Through their work with non-profit organizations, they discovered that the options for affordable, comprehensive payment and donation processing were slim and not often combined with attractive and customizable web design. Seeing that the industry was sorely lacking an affordable solution, they founded DonationPay.

Is DonationPay a non-profit?
No, DonationPay is a company on a mission to help non-profits enhance their online fundraising platforms.

Integrations

What services does DonationPay integrate with?
Our info DonationPay currently has apps for SalesForce, Netsuite, and CiviCRM, with more integrations to be released in 2015. Ask your rep about available integrations.

I use a companion service that DonationPay doesn’t integrate with- what are my options if I’d like to sign up?
Our system generates reports that can be imported to most CRMs. Ask your DonationPay rep about your options or request an integration here.

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